Home
Home dictionary Bingo Store Articles Search Engine

 

support

 

Making Deposits:

 In order to play our casino games and win REAL MONEY, you must first deposit money into your casino account. All deposited funds must be processed and approved before you are allowed to bet for real money. All transactions take place in US$.

Credit Card: Paying by Credit Card (Visa or Mastercard) is the fastest way to get playing!

 Approved transactions will be credited to your casino account immediately so you can begin to enjoy the casino games right away.

  If you'd like to pay by Credit Card, (either Visa or Mastercard) you can go through the casino software. Simply start it on your computer, and click on the "Bank" button, choose "Credit Card" and fill in the appropriate information.

 

PayPal Windows Casino now welcomes deposits by PayPal. Using PayPal is free and easy. After initiating your deposit you'll have to confirm your deposit on the PayPal website.

Western Union: We accept wire transfers by Western Union. Please email us if you'd like to pay by Western Union. We currently pay 20% BONUS on non-initial Western Union payments.

If you have any difficulties or questions, feel free to email us at support@windowscasino.com. We will respond as soon as possible

Withdrawal Options:

 Redemption requests are processed every Monday, and must be received by Sunday at 12:01AM, U.S. Eastern Time in order to be processed that day. Requests received after that time will be processed the following week. You are allowed one redemption per week.

Credit Card: There is no minimum amount, no charge. The requested amount is credited directly back to your credit card account.

 

 Payments are made by first crediting the maximum amount possible to your credit card. Additional winnings will be sent by bank check or bank wire, subject to the fees listed below. If you made your original deposit(s) with a credit card, we will credit the withdrawal amount back to that same card as long as that amount does not exceed the TOTAL amount charged to Windows Casino. Please Note: We can only credit back to the same card(s) used to make the deposit(s) to your casino account. The credit(s) will appear in your credit card account in approximately 5 - 10 business days.

Check Fee: Every player is entitled to one FREE withdrawal check a month. For additional checks there is a $15 check priniting fee, that will be automatically deducted from your winnings.

Overnight Delivery:For checks over $500 overnight delivery is FREE. If the check amount is under $500 the following rush delivery charges apply:

  • $25 for checks sent to the US/Canada/South and Central America
  • $30 to Europe and Africa
  • $40 to the Asia-Pacific region


It will take from one to three days to receive your check depending on where you live. The overnight fee will be deducted from your winnings. If your winnings don't reach the check printing fee plus the overnight delivery fee it will automatically be sent by AIR-MAIL.

 

Regular Mail:Sending your winnings by regular mail is FREE. Delivery takes 3-14 days depending on the postal service in your country. If you don't request overnight delivery, your check is mailed by regualr mail.

PayPal:If you have deposited funds to your account using only the PayPal method, then your withdrawals can be credited back directly to your PayPal account. If you have deposited funds into your Windows Casino account using credit card(s) and PayPal, withdrawals will always be credited back first to your credit card(s) and the remainder will be sent to your PayPal account. Please note:For outgoing payments, the current fee is 2% of the amount of the payment capped at $1.00 by Paypal.

Wire transfer: The wire transfer charge is $35 per wire. It takes 2-7 days to receive a wire.

Western Union:Western Union fees varie based on the amount of money you'd like to redeem. If you choose this option always check with us about the cost associated with your Western Union transfer.

Verification Information:

 For our mutual protection and security, Windows Casino requires the following identity verification information to process any winnings over $200.


  • a legible photocopy of a valid driver's license, passport, or other government issued ID
  • photocopy of the front and reverse sides of all card(s) used on your account
  • a legible photocopy of a recent statement from the credit card your initial purchase was made with as well as both side of the credit card
  • a copy of any utility bill showing the same address as the player's sign up form

  • Your completed CREDIT CARD AUTHORIZATION FORM (.txt)

    Please fax your documents to the following US number:+1(509)562-1275


Free Bonus Regulations:

You are welcome to cash out your FREE bonus money. After your receive your FREE bonus chips, your total wager amount must exceed 300% of the initial FREE bonus amount. For example after you received $20 as a bonus, you have to wager $60 on any table to be able to cash. Of course your initial deposit is not restricted. You can redeem it at any time without restrictions. There's a $200 FREE BONUS limit. Even if you wire $5,000 to us, the maximum bonus is $200. If you have any difficulties, feel free to email us at support@windowscasino.com. We will respond as soon as possible.