A: The Casino Online is just like any land-based casino, except that you
can play from the comfort of your own home.
2.Q: Can I play for real money?
A: Of course! Casinos just wouldn't be the same without the chance to
win big.
3.Q: How does it work?
A: First, you open an account. You can make your deposits
through credit card (Visa or Mastercard). Once your account is credited,
you can play any of our casino games, and your winnings (and losses) will
be tracked. At any time, you can withdraw all or part of the money
in your account and we will gladly and promptly send you your money.
4.Q: Are the games fair?
A: All of our games undergo rigorous testing by an independent testing
facility called SafeBet™. SafeBet™ randomly tests the
outcomes of our games and certifies them only if they pass. We are
proud of our SafeBet™ certification.
5.Q: What games do you offer?
A: We currently offer Baccarat, BlackJack, Caribbean Stud Poker, Deuces
Wild Video Poker, Diamond Mine Slots, Jacks or Better Video Poker, Joker
Poker, Lucky Lightnin' Slots, Roulette. More games will be available soon.
6.Q: How long does it take to get paid?
A: We process redemption requests each business day. For credit
card redemptions, the speed of the transaction would depend on how long
your bank takes to process a return. For UPS/check withdrawals, you
can generally expect 2-3 business days, depending on international delivery.
Our general policy is to process your redemption within 48 hours.
7.Q: Is this legal?
A: International law is very complex, and we do not know the specific
laws that may apply to you where you live. We operate under strict
compliance with all local laws, and urge you to access our site only if
you feel that you are in compliance with yours.
8.Q: Are my winnings reported for tax purposes?
A: All transactions are strictly confidential. We will not report
any activity to any government agency.
9.Q: What currencies do you accept?
A: All wagering is done in U.S. dollars. However, you may make a
deposit in any currency and we will be happy to credit your account in US
dollars, at the current bank exchange rate.
10.Q: How can I deposit more "for fun" credits?
A: When you first create your account and play for fun, you will receive
credit for $1,000 in your The Casino Online fun account. To deposit more
money, you go to the casino bank, click on the deposit icon and type in
the amount you want to deposit into your account. Click on "deposit" and
your balance will be increased. There is no limit to the amount you can
add to your fun account.
11.Q: I try to create an account and it tells me that the account
already exists?
A: The message you are getting from the computer claiming that the account
already exists means that the account name you've chosen is already in use
by another player. You need to either modify it by adding numbers or choosing
a different name.
12.Q: I don't know how to get to my desktop, I'm an AOL user.
A: In order to find the desktop, you'll have to minimize all the AOL windows
until you can see the desktop. On top of the AOL window, you'll find three
buttons, the middle one pictures 2 boxes, one behind the other, the button
on the right (an X) is the button you press to close the window. Press on
the button on the LEFT, which should be a small line. Don't close them,
since that would disconnect you from the internet. The install icon is a
small computer with the name "The Casino Online" underneath.
Once you find it, click on it and the install window should pop up. You
will need to follow the instructions and it will help you through the process.
Once finished, you'll be able to view the casino icon on the desktop. The
icon will look like a small golden sphinx, with the name "The Casino Online"
underneath. Open the casino and create an account by clicking on the create
account button, making sure you are still online, otherwise you'll get an
"Unable to establish connection" message. Download and play now.
13.Q: Can I view my transaction history.
A: Yes you can. Click on bank and then click on history.
14.Q: I am getting a message that says "Unable to connect."
A: If you downloaded the software and it does not connect, check your
Internet connection. You have to be online to play at our casino.
If you are connected to the Internet you are still experiencing problems,
then you might need to re-download the software, or check that you are not
behind a Proxy server.
15.Q: Why do I keep getting an Invalid Password message?
A: If you have just been disconnected from the software or didn't exit
properly, the system may still have you marked as logged in. Please wait
around 15 minutes for the automatic disconnection and then you'll be able
to connect. You may also be entering the wrong password. Remember the account
name and password are case sensitive, so make sure that you are writing
them in correctly.
