What are the minimum system requirements?
Windows 2000, Windows 98, Windows NT or Windows 95
Pentium 100MHz
8MB RAM
SVGA Monitor, 256 colors
At least 8MB free Hard Disk Space
For optimal results, set your monitor to high color (16 bit) and 600x800
resolution.
Can I use Club Dice casino with a Mac computer?
For a Mac version, please write to us at support@ClubDiceCasino.com
for detailed instructions on the installation procedure.
How do I use Club Dice casino with AOL?
AOL users can use the Club Dice Casino software with AOL version 3.0
or later.
What do I have to do in order to play at the Club Dice casino?
In Order to play at the Club Dice casino, you must first download our
FREE software from www.ClubDiceCasino.com/download.html.
We use a download version casino in which the casino graphics and multimedia
effects are installed on your computer before you start playing. After
installation, only small packets of information are transferred between
your computer and our servers in Antigua. This makes the games quicker,
stable and more fun than they would be if you were playing them in your
own browser. The result is an enjoyable and superior gaming experience.
How long is the download process?
The average download time is 12-15 minutes using a standard 33KBS modem.
In cable and ADSL connections download takes no more than 2 minutes.
Download is only necessary the first time you play at the casino, after
that – the program is available from your computers ‘Start’
menu and/or your computer’s desktop.
What's the name of the downloaded setup program?
SetupCasino.exe.
Do I have to download every time I want to play?
Absolutly Not. You only need to download and install the casino once.
The downloaded file is a small file of about 5MB, containing 6 games:
Blackjack, Roulette, Craps, Video Poker, Slots and Baccarat. After installing
the file, the casino is accessible from your ‘Start’ menu.
No additional download is necessary in order to play.
After downloading the software, what do I do next?
Double-click the icon of the downloaded program, SetupCasino.exe. The
installation wizard will guide you through the entire installation process.
How Do I make a deposit into my account?
To make a deposit, first download the Club Dice casino software. For
complete step-by-step instructions on downloading and installing club
dice casino, go to the getting started section. You then need to open
your real money account. After you receive your real-money username,
password and Security Code, you are ready to make a deposit into your
club dice casino account.
- Start the Club Dice casino program, and select the “Real money
mode" option.
- Enter your real username and password in the Login window.
- Select “Cashier” from the lower-left corner of the lobby
followed by pressing the “Deposit” button.
- Select your desired deposit method.
How long does it take to process my deposit?
Credit card deposits take approximately 2-5 minutes to process and
funds are made available in the casino account within this time frame.
Wire Transfer deposits take 2 business days to arrive at our bank.
Your account will be credited as soon as our bank receives the transfer.
Bank Draft / Personal check deposits take about a week to reach our
offices. It takes an additional 10 days for a Bank Draft to be cleared
and about 21 days for a Personal check to be cleared. Please note
that the first phase of a Bank Draft / Personal Check deposit depends
on regular world wide mail and may vary depending on your location
and/or other factors
How Do I withdraw my winnings?
In order to withdraw money from your account go to Cashier and select
the “Cash out” button.
If you made credit card deposit(s) prior to your Withdrawal, the
money you now wish to withdraw will automatically be refunded to your
credit cards. If you have withdrawn more than your total deposits,
any amount in excess of that deposit amount, will be refunded using
your preferred method of payment, whether it is Bank draft or Wire
transfer.
The reason we can’t refund the entire wining amount to your
Credit card is due to Credit card company’s limitations. This
is out of our control.
Our credit card refund policy is the quickest way to pay winnings,
and the most convenient to our clients. There are no charges for credit
card refund.
Bank drafts will be sent to your billing address, as specified on
the account registration process, using regular worldwide mail. Please
make sure that the specified billing address is correct to avoid any
delays. If this address had been changed please contact our Customer
Service department at support@ClubDiceCasino.com. Please allow up
to three weeks for delivery due to slow mail service. There are no
charges imposed on bank draft withdrawals.
If you select Wire transfer as the preferred method for withdrawal,
you will be asked to fill-in your bank account details. There are
no charges imposed on Wire transfer withdrawals.
You can track the status of your withdrawal requests by entering
the cashier and selecting the “Transaction history” screen.
The status column in this screen identifies each transaction’s
exact phase
What is the “pending withdrawals” screen?
Once you make a withdrawal, it is pending to be processed by our
financial department in Antigua. By entering the “Pending Withdrawals”
screen in the “Cash Out” section of the cashier, you can
view all the Withdrawal requests you have made, waiting to be processed.
Generally speaking, all withdrawals are pending for four business
days. During this period you can cancel the withdrawal requests. All
cancelled withdrawal requests are returned to your casino account
where they are available for wagering.
How can I follow up financial transactions operations?
The Cashier’s ‘Transaction History’ section stores
a complete history of all your financial requests, such as withdrawals
and deposit requests.
Is using my credit card at the Club Dice Casino safe ?
