Installation Instructions:

After you've downloaded the Casino software to your PC, you're ready to install it.

Go back to the location where you saved the file -- By default it gets saved to your Desktop and is the recommended location.

1. Double click the Casino icon found on your desktop (if you saved it to the default location.) The install process will begin with the extraction of the necessary files from the download
   
   
2. The InstallShield Wizard will begin the installation process.
   A dialog box will appear. Click Next.
3. A Setup Status dialog box will appear and will install to the Destination Folder specified in the step 2 dialog box.
   
   
4. Once completed a dialog box will appear.

Click Finish.

Select Yes to launch the Casino application and register a player account:

• Select the New Player button.
  
• Complete the form by entering all the information accurately including your first name, last name, e-mail address, street address, city, state/province, zip/postal code, country, phone and date of birth.
  
• Select OK when completed.

You'll be provided with your user name/account password - make note of this for future reference. Click OK

Back at the login screen, select the Login button.

GENERAL FAQ

Is it really FREE?

Yes! All English Harbour software downloads are FREE for players.

What systems is English Harbour Casino compatible with?

English Harbour is compatible with Windows systems only.

How do I download the Casino?

Enter your e-mail address into the field on the Download page and submit. Then, choose your preferred game package and click Download. You will be prompted to save the program file to a location on your computer. We recommend that you save the file to your desktop.

How Do I Contact Support Via Telephone?

You can reach English Harbour New Ventures telephone support by calling us at:

1-888-568-7351 [toll-free in North America]

OR

1-268-562-0178 [not toll-free]

To ensure the quickest service possible, please be prepared to provide your full name, account number/username and the casino you are calling in reference to.

Is the User name/Password case-sensitive?

The User name IS NOT case-sensitive. Entry using either case is acceptable.

The Password IS case-sensitive. If you require further assistance, please contact Customer Service Support.

Are your rules for Roulette, American or European?

English Harbour Casino uses European rules for Roulette.

What if I don't want to send my credit card information through the registration page?

The credit card registration and purchasing transactions are implemented using industry standard SSL 3.0 (secured socket layers) protocol that encrypts the data and transmits it securely over the Internet.

If you are still reluctant to send the information, then send us an e-mail to support@englishharbour.com. We will be more than happy to send a user name and password to you the following day. Please include your full address, area code and phone number, along with a convenient time for when you can be reached. We will call you personally to give you your user name and password, and arrange for the method of payment, and/or retrieval of winnings.

All applicants, even those that submit their information in the above manner, are subject to the regular registration process that occurs prior to any new account that is opened at the Casino.

I want to replenish my casino account with FirePay or use PayPal or ClearChex to purchase casino credits. What system requirements are necessary?

To setup an account with FirePay or to use Paypal or Clearchex, you must have a browser that supports SSL, (Netscape 3.0 or higher, Microsoft Internet Explorer 3.0 or higher).